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Brightspace Parent Frequently Asked Questions​

How can parents access Brightspace by D2L?

There are two ways for parents to learn about their child's learning in Brightspace:

  • My CBE Account login (parents) - Personal parent access to Brightspace via My CBE Account will allow parents to view their child's progress and assessment information but not directly access course content such as homework or news items at this time.
  • Brightspace login (students) -  Parents are encouraged to sit alongside their child as their child logs in to Brightspace to have meaningful conversations with the child around their learning.  Course content, calendars, news items and homework will be accessible in this way.
  • Both logins are available from the Brightspace login page

Will parents be able to see the calendar or news items in a course?

  • Currently with personal Parent Access, parents will only be able to see the Student User Progress tool.  Parents will not have access to see the calendar or news items in this phase.
  • If you wish to view a course calendar or news items, parents are encouraged to sit alongside their child as their child logs in to Brightspace to have meaningful conversations with the child around their learning.  Calendars and news items will be accessible in this way.

Will parents be able to view content or download homework documents?

  • Currently with personal Parent Access, parents have no interactivity with course content. They can view a list of content topics in a course, but they cannot view or download content.  Parents will see an error when clicking on content or rubrics in a course because they don't have access to these items.
  • If you wish to view course content, parents are encouraged instead to sit alongside their child as their child logs in to Brightspace to have meaningful conversations with the child around their learning.  Course content, calendars, news items and homework will be accessible in this way.

When viewing student progress, why don’t all courses show the same indicators?

  • Teachers use Brightspace in different ways at our various schools.
  • Teachers can decide what information is relevant for parents to see around Student progress in each course. 
  • For more information on how this tool is used at school, contact your child's teacher.

Where do parents go for help?

  • Help and FAQ using My CBE Account is available by clicking "help" on the toolbar in My CBE Account.  Topics include how to
    • create and account and log in
    • change your password or update your contact information [LSUS bug: we recommend parents change their password on a computer, not on a mobile device.  Best place for this info is in the help not here]
    • view, add or remove a child

For questions around student progress and access in Brightspace, parents should contact their child's school to learn how Brightspace is used. The child's teacher can contact CBE's D2L help if needed.