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Brightspace Staff Login Help

What’s my username and p​​assword?

CBE staff log in to Brightspace with their CBE network account username and password.

You don’t need to add additional information before your username.

I'm new to CBE and logging into Brig​htspace for the first time?

If you are new to CBE,  and don't know your password, call the CBE I.T. Help Desk at 403-817-7777.

I want to change my p​assword

Use the Self-Serve Password Tool to change your password online and set up a profile with a recovery email in case you forget your password.  If you have issues with it, email the CBE I.T. Helpdesk or call them at 403-817-7777.   

  • On a CBE Windows computer on the CBE network:  CTRL ALT Delete > Change Password  
  • On a CBE Mac computer on the CBE network: System Preferences > Security and Privacy 

I forgot my p​assword

Your Brightspace password is your CBE network password.

If you forgot your password;

  • use the   Self-Serve Password Tool to reset it yourself, or
  • email the CBE I.T. Helpdesk or call them at 403-817-7777 to have it reset.

I'm locked out of m​y account

If you have entered your CBE network password incorrectly ten (10) times, you will be automatically locked out of your CBE network account for thirty (30) minutes and will not be able to log in to any CBE resource while locked out.

Your account will automatically unlock after thirty (30) minutes and you will be able to log in again after that time.

My password ex​pired

Staff are required to change their password regularly.  If your password isn't changed regularly, it will expire and you won't be able to access CBE applications like Brightspace until it is reset.

To reset your password;

  • use the  Self-Serve Password Tool to reset it yourself, or
  • email the CBE I.T. Helpdesk or call them at 403-817-7777 to have it reset.

I recently had a name change ​and can't log in / can't see my courses

Please email Desire2Learn@cbe.ab.ca for further assistance.

I’m still having issues logg​ing in

If yours is not one of the common login problems above, and you are still having issues logging into Brightspace, please email the CBE I.T. Helpdesk or call them at 403-817-7777.

Where do I find help using ​Brightspace?

Go to the Brightspace Community for help, to ask a question or make a suggestion to the vendor.​​