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G Suite for Education & Gmail​​ Support

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Student log in and FAQ​

Teacher log in and FAQ


Student log in and FAQ​

I do NOT know my login, username/email and/or password

  • Ask your teacher for your initial login information, password and for help using G Suite.  School staff have access to a number of tools to help the student with password or access issues and can email CBE’s Google Help for additional help.

I DO know my login, username/email and/or password

  • Students can resolve most access issues by changing their password with the CBE Self-Serve Password Tool and can even set up a profile with a recovery email in case you forget your password.  
  • Students can see their own CBE email address by logging into D2L, clicking on their name, clicking Account Settings, and viewing the information in the Email tab.​

Stay safe / Don’t get hacked

  1. Never share your network/G Suite password.  If you suspect someone knows your password, change your password immediately with the Self-Serve Password Tool.
  2. Always sign off of Google using the SIGN OUT option. Your session will remain connected until you use the Google SIGN OUT option. Signing out of the computer (logging off) will not work.
  3. Do not download or install the Google Drive offline feature locally on your computer. Google Drive offline feature will keep that computer logged into your online Google Drive. Only access Google Drive online in the cloud at https://www.google.com/drive
  4. Visit Google’s Security Checkup often. It will guide you through reviewing what’s been happening on your account to find suspicious activity and remove unwanted access.  To access the security, Log into Google > go to my account > go to Security Checkup > Go to Get started.
  5. If your account was hacked, tell your teacher right away so they can help you.

Missing files?

Google's own support site can assist with tips on finding your files and common reasons they may appear missing.  Learn more here​​
CBE's I.T Support can restore items in Google Drive and Gmail for the owner of the item. Only items permanently deleted in the last 25 days can be restored.  For more help, please ask your teacher.

Your account has been disabled

This message may be triggered by the CBE Network or by Google.  

  1. CBE Network.  First, ask staff at your school with access to the Student Account Tool to check your network status. If your account is disabled there, they can re-enable it.  
  2. Google.  If your CBE network account is fine, sometimes Google may disable your account.  It is not always clear why this happens.   Change your password using the Self Serve Password Tool ​or through CBE computer password tools.  This will re-enable your account.

The email and password you entered don’t match.

There is probably a problem with your password.  Change your password using the Self Serve Password Tool​. Be sure your password is at least 8 characters.   Changing passwords can fix many odd issues.

If you still have issues, ask the staff at your school with access to the Student Account Tool​ to help you.

Google is asking to verify your account with a phone number

Google wants to keep your account secure and be sure that YOU are accessing your account but phone numbers aren’t always the best way to verify student accounts, especially for younger students without cell phones.  

Sometimes you can click “skip” but if there is no other way past this message, change your password using the  Self Serve Password Tool​ or using CBE computer password tools to clear this prompt.

G Suite access isn’t forever.  Leaving the CBE or graduating?  Applying for scholarships?

Once you leave the CBE you will immediately lose access to your G Suite Account including any data and email.  Your account and data will then soon be deleted by the CBE.
After you leave the CBE, you can NOT be granted access to retrieve your files. IF there are any items you want to take with you, do it or change ownership to others before you leave
Google has many ways for you to do this including:

  1. Item download or forward emails –  If there are only a few things you want to keep, download files and folders individually. This can include items shared with you. Forwarding Gmail emails to another personal email account is an easy way to keep important emails.
  2. Google Archive/Takeout  - Use this feature to download only the items owned by you in all G Suite services into one zip file. Learn more.
  3. Transfer Ownership -   If you are the owner of G Suite data that others will need to use in the future, you can transfer ownership in sharing options, or other users can create a copy for themselves before you leave. Learn more.​

More help using G Suite for Education

Check to see if G Suite service is down on Google's own Dashboard and CBE System Status Page


Teacher log in an​d FAQ

See Teacher log in and FAQ to help you and your students using G Suite – Staff login required.

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