Update | Blocked Emails
We have heard from many families who use Hotmail and Live email addresses that the confirmation and auto-generated emails from our vendor seem to be blocked. Our recommendation is to add email@example.com as an email contact. If this still not resolve the issue, please email CBE Transportation at firstname.lastname@example.org for the paper form. The only payment option with paper forms are cheques.
Alternately, you can change your email address at the school and then notify Transportation so we can update your file.
Update | Counterfeit Bus Passes
Families at CBE schools may be eligible for a rebate of Calgary Transit passes for the 2019-20 school year. CBE Transportation will send an email in Fall 2019 to parents/guardians of eligible students to let them know they qualify for the rebate, and how to register to submit passes. These families can receive a rebate up to $54.90 for each monthly pass. This rebate only applies to monthly passes – no rebate is provided for individual fares or tickets.
To claim the rebate, families will need to provide a scan or photo of the monthly transit pass, both front and back. It is recommended you do this as soon as you purchase the pass. Please ensure you keep an electronic copy of your pass.
The CBE employs a third-party vendor to distribute rebates on its behalf. Parents have the option of using an online portal or mailing in their expired passes and receipts.
Provincial regulations provide direction on the students who qualify for a transit pass rebate. All Grade 6-12 students who attend their designated community school for a Regular Program, reside more than 2.4 km from the school and are assigned to Calgary Transit will qualify for a rebate. The rebate will also be extended to any student attending an Alternative Program that is located in the same school as their designated Regular Program.
CBE Transportation determines student eligibility. If you have any concerns, contact CBE Transportation.