Skip Navigation LinksTechnical Support for Students and Parents > MyCBE / PowerSchool - CBE Parent Account Help line

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​MyCBE / PowerSchool - CBE Parent Account Help Line

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Parent Account  Help Line: 403-817-6373

What Is It?

A phone line to assist parents who are having trouble setting up a Parent Account in MyCBE / PowerSchool. Learn more​ about MyCBE / PowerSchool.

Support is provided in English only.

What Kind of Support is Provided?

Agents can help​​ parents with:

  • The creation of a new account ​
  • The request of access keys required to create an account
  • The addition of students to a parent account

Agents cannot help pa​rents:

  • Access personal information within My CBE / PowerSchool 
  • Verify email addresses, student IDs or birthdates
  • Solve computer software or internet connection problems
  • Answer questions about Fees or Transportation 

Hours of Service

Callers who do not reach an agent directly may hold for assistance or leave a message for call back support.

Monday - Friday

8 a.m. - 5:30 p.m.

Weekends & Holidays

Closed


What if Callers Do Not Speak English?

  • If possible, agents will ask to speak to someone in the household who can act as a conduit / translator.
  • ESL callers can view help content in different languages on this website using Google Translate.

What Information Must Be Changed or Updated In-Person at the School?

Any demographic information such as:

  • Student's personal information
  • Address
  • Contact email address
  • Custody information​