Welcome—we’re glad you’re here. Whether you’re a parent, student, staff member, or community partner, we’re here to help you find the information or support you need. Use the contact information found below to get in touch.
Common Topics
Find clear and helpful information on student transportation, school fees, and registration to help you get started.
Transportation
Find information about bus routes, eligibility, schedules, and how to request or update student transportation services.
Learn MoreFees
Get details on school fees, payment options, deadlines, and available financial assistance programs.
Learn MoreRegistration
Find everything you need to register a student, including requirements, important dates, and necessary documents.
Learn MoreNot Sure Who to Talk to at Your School?
If you’re facing a challenge or have a question, there’s a clear path for getting support. Click on a step below to get started.
1. Classroom Teacher
This is first step for any questions or concerns about your child.
Start by contacting your school and speaking with your child’s teacher, as most concerns can be resolved at the classroom level. It’s best to arrange a time in advance for a private conversation.
Check our school directory to find the contact information for your school.
2. Speak with Your School's Principal or Area Office
School Principal
After meeting with the teacher, if you feel your issue is still unresolved, contact your school to arrange a time to meet with your principal. They will work with you and the teacher to address your concern.
Topics may include:
- Student Registration
- Student Suspensions
- Report Card Concerns
- Teacher's Conduct
- School Safety & Security
- School Code of Behaviour
- School Budget & Fundraising
- School Council Issues
Area Office
Contact the Area Office for concerns related to an individual school.
If you feel your issue has not been resolved after meeting with the principal, you may contact your for additional support.
Topics may Include:
- Suspension Appeals
- Schools Under Construction
3. Advancing Your Concerns
Steps 1 and 2 above must be completed before moving forward.
Do not submit a Concerns and Complaints form until you have spoken with your child’s teacher and school principal.
If you are unable to resolve the issue with your school's principal, you can submit a completed Concerns and Complaints Form. Your school will provide the name of your education director, or you can find this information on our Area Offices page.
4. Next Steps
If your concern is not resolved, you can advance it to the Office of the Chief Superintendent.
The Office of the Chief Superintendent will direct your concern to the appropriate superintendent. He or she will learn about your situation and review decisions made to date. As part of this process, the superintendent may meet with you and/or CBE staff in an effort to resolve the matter. The superintendent will notify you in writing of his or her decision after considering all the information.
This will serve as the final step in the concerns and complaints process.
We have an Administrative Regulation that guides this process.
Non-school-based concerns and complaints
If your concern is not directly related to your classroom or school, this process still applies.
Using the Concerns and Complaints Form, please direct your concern in writing to the appropriate CBE manager or director. Your principal can tell you the appropriate contact person, or you may call the CBE public information line at info@cbe.ab.ca or 403-817-7955.
Beyond the concerns and complaints process
Please review Administrative Regulation 5008: Appeals to determine if your concern is eligible for appeal. The issue must significantly affect the education of your child to qualify for an appeal. For more information, see Working Together: Appeals.
Filter
Improving Together, One Click at a Time
Have thoughts or suggestions about this website? We’d love to hear from you. Your feedback helps us improve your online experience.
Last modified: 2026-08-14 00:13:03.983204 +0000 UTC